Privacy Policy

Our commitment

This privacy policy sets out how EcoCart (ecocart.co.in) uses and protects any information you give us when you visit our website and/or buy from us. We are committed to protecting your privacy. If we ask you for information that identifies you, it will only be used in line with this policy and India’s Digital Personal Data Protection Act, 2023.

We may update this policy from time to time by changing this page, so please check it now and then.

What we collect

• Your name, phone number, email address and delivery address when you place an order or contact us.
• Order details such as the products you buy and the amount paid.
• Messages you send us by WhatsApp, email or our contact form.
• Basic technical data such as your device, browser and pages visited, collected through cookies and analytics tools.

We do not collect or store your card, UPI or bank details. Payments are handled by Razorpay.

How we use it

• To process, ship and deliver your orders, and to send order and delivery updates.
• To answer your questions and give customer support.
• To keep internal records and improve our products, services and website.
• To send you offers and news about new products by email or WhatsApp, only if you have agreed. You can unsubscribe at any time.

Who we share it with

We never sell your personal information. We share only what is needed with trusted partners who help us run the store:

• Payments: Razorpay, to process your payment securely.
• Checkout and delivery: our checkout and shipping partners (such as Shiprocket’s Fastrr checkout) and courier companies or India Post, to deliver your order.
• Email: Mailchimp, to send emails you have signed up for.
• Analytics and advertising: Google, Meta and Hotjar, to understand how our site is used and to show relevant ads.

We may also share information when the law requires it.

How we use cookies

A cookie is a small file placed on your device that helps a website remember you. We use cookies to keep items in your cart, keep you logged in, and understand which pages are useful so we can improve the site. Analytics data is used in aggregate for statistical analysis.

You can accept or decline cookies. Most browsers accept them automatically, but you can change your browser settings to decline them. This may stop some parts of the site, such as the cart, from working properly.

Keeping it secure

We use suitable physical, electronic and managerial measures to protect your information from unauthorised access or disclosure. Our website runs over a secure HTTPS connection.

Your choices and rights

• You can choose not to receive marketing messages. Every marketing email has an unsubscribe link, or you can tell us directly.
• You can ask to see, correct or delete the personal information we hold about you.
• We keep order records only as long as needed for delivery, support, accounting and legal reasons.

To make a request, email [email protected]. If you believe any information we hold is incorrect, write to us and we will correct it promptly.

Contact and grievances

For privacy questions or complaints, contact EcoCart, Bindu Manzil, Thiruvallam PO, Pachaloor, Thiruvananthapuram, Kerala 695027, by email at [email protected] or phone 7012045854.