FAQ: answers in one place

Add products to your cart and check out on the site. You can pay with UPI, credit or debit card, or net banking. Prefer to order by chat? Message us on WhatsApp and we’ll help you.

We accept UPI (Google Pay, PhonePe, Paytm and others), credit and debit cards, and net banking. Payments are processed securely by Razorpay, so we never see or store your card details.

Not at the moment. All orders are prepaid through Razorpay, which keeps checkout quick and secure.

Yes, if you ask within 2 days of placing the order and before it has shipped. Message us on WhatsApp or email [email protected] with your order number. Food items can’t be cancelled once they are packed. See our cancellation and refund policy.

Yes. For bulk honey, coconut products or corporate gift hampers, message us on WhatsApp with what you need and the quantity.

Shipping is free on orders of ₹500 or more. Below ₹500 it is a flat ₹55 per order, anywhere in India.

Orders are delivered within 4 to 10 days, or by the date agreed when your order is confirmed. Delivery is through registered courier partners or India Post. More in our shipping policy.

Online orders ship within India only. For an international order, ask us on WhatsApp and we’ll tell you what’s possible.

Use the order tracking page with your order ID and billing email. You can also message us on WhatsApp for an update.

Tell us within 2 days of delivery with a photo or short video of the item and packaging. Once we’ve checked it, we’ll send a replacement or refund you.

Food and other perishable items can’t be returned for change of mind. If the quality isn’t right when it reaches you, tell us within 2 days and we’ll replace it or refund you.

Approved refunds are processed within 3 to 5 days to your original payment method. Your bank may take a few more days to show it.

Our food and personal-care range is chosen to be pure and chemical-free, sourced from small Kerala makers wherever we can. Each product page lists what’s inside, so check there for the details of a specific item.

Our top seller: pure honey blended with premium dry fruits like almonds, cashews, walnuts and raisins. Great on toast, in yoghurt or straight from the spoon. See Better Honey.

Yes. Many of our hampers, Red Mountain KitKat towers and wallets can be customised. Tell us on WhatsApp the occasion, budget and delivery date.

Each thobe page lists the available sizes. If you’re unsure, send us your height and chest size on WhatsApp and we’ll suggest the right fit.

We love supporting small makers. Email [email protected] or WhatsApp us with photos of your products and prices.